Shipping & Returns
Everything about how your order reaches you, and what happens if something isn’t right.
Delivery within Sri Lanka
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 2–4 business days | Free over LKR 20,000.00Otherwise LKR 350.00 |
| Express | 1–2 business days | LKR 900.00 |
We deliver island-wide. Standard delivery is free on orders over LKR 20,000.00; below that it’s a flat LKR 350.00. Express delivery is charged at LKR 900.00 regardless of order value.
International delivery
| Method | Estimated delivery | Cost |
|---|---|---|
| Standard | 7–14 business days | LKR 4,500.00 |
| Express | 3–5 business days | LKR 7,500.00 |
International orders are shipped from Sri Lanka. Any import duties or taxes charged by the destination country are the recipient’s responsibility and are not collected at checkout. The free-shipping threshold applies to Sri Lankan orders only.
Payment methods
We accept Visa, Mastercard, American Express and PayPal. Card payments are processed securely by PayHere, our Sri Lankan payment gateway — we never see or store your card details.
Cash on Delivery is available for orders delivered within Sri Lanka only. It is not offered on international orders, which must be paid by card or PayPal at checkout.
Returns — 14 days
If something isn’t right, you have 14 days from the day your order arrives to start a return. To be accepted, items must be:
- Unworn, unwashed and free of marks, odours or damage
- In their original condition with all tags still attached
- Accompanied by proof of purchase (your order number)
For hygiene reasons we cannot accept returns on perfume once the seal is broken.
Exchanges
Need a different size or colour? Start a return for the original item and place a new order for the one you want — that way your replacement is reserved immediately rather than waiting on the return to arrive, which matters on sizes that sell out.
Faulty or incorrect items
If your order arrives damaged, faulty or isn’t what you ordered, email us at hello@goldeneagleclothing.comwith your order number and a photo. We’ll sort it out at no cost to you — this is in addition to your statutory rights, not instead of them.
How to start a return
Email hello@goldeneagleclothing.comwith your order number and which items you’d like to return, and we’ll reply with instructions. You can find your order number in your confirmation email or in your account.
Once we receive and inspect the return, your refund is issued to the original payment method. Card refunds typically take 5–10 business days to appear, depending on your bank.
Questions
Anything not covered here, email hello@goldeneagleclothing.comand we’ll help. See also our Privacy Policy.